020 7243 2490 [email protected]
Mon-Sat: 10:00 - 18:00
0 Call Us

Returns Policy

Your rights for returns, refunds, and exchanges

Last Updated: 10 January 2026

Our Returns Promise

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a 14-day money-back guarantee on most products in accordance with the Consumer Contracts Regulations 2013.

1. Your Cancellation Rights

1.1 Online Orders

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

The cancellation period will expire 14 days from the day:

  • On which you acquire physical possession of the goods
  • On which you acquire physical possession of the last item (for multiple items ordered in one order but delivered separately)

1.2 How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by:

You may use the following cancellation form, but it is not obligatory:

To: Laptop Spares & Repairs LTD
I hereby give notice that I cancel my contract of sale of the following goods:
[Description of goods]
Ordered on [date] / Received on [date]:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (if on paper):
Date:

2. Returning Products

2.1 Return Conditions

To be eligible for a return, the product must be:

  • Unused and in the same condition as when received
  • In the original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

2.2 Return Shipping

You are responsible for the cost of returning the goods to us, unless:

  • We sent you the wrong item
  • The item is faulty or damaged
  • We made an error with your order

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

2.3 Return Address

Laptop Spares & Repairs LTD
Unit J11 Queensway Market
33 Queensway
London W2 4QJ

3. Items That Cannot Be Returned

The following items are excluded from our returns policy:

  • Opened software or sealed items: Software, components removed from sealed packaging
  • Custom or made-to-order items: Parts ordered specifically for your device
  • Items damaged by misuse: Products damaged after delivery by mishandling
  • Installed parts: Parts that have been fitted to a device (unless faulty)
  • Hygiene products: Items where hygiene/health concerns apply

4. Faulty or Damaged Products

4.1 Damaged on Arrival

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

4.2 Faulty Products

Under the Consumer Rights Act 2015, you have the right to:

  • Within 30 days: Return faulty goods for a full refund
  • Within 6 months: Request repair or replacement; if neither is possible, you're entitled to a full refund
  • After 6 months: You must prove the item was faulty at delivery; we may offer repair, replacement, or partial refund

5. Refunds

5.1 Refund Processing

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 days to your original payment method.

5.2 Refund Amount

  • Full refund: Product price (including original standard delivery costs if applicable)
  • Deductions: We may deduct from the refund for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods

5.3 Original Delivery Costs

If you are returning all items from an order and exercising your cancellation rights, we will refund standard delivery costs. We are not obligated to refund express or premium delivery charges above our standard delivery rate.

6. Exchanges

If you wish to exchange an item for a different product:

  1. Contact us to arrange the return
  2. Return the original item following our returns process
  3. Place a new order for the replacement item

We will process the refund for the returned item once received.

7. Repair Services Returns

7.1 Repair Warranty

All repairs come with a 90-day warranty. If you experience issues with a repaired component within this period:

  • Contact us to report the issue
  • Bring the device back for inspection
  • If the issue is related to our repair, we will fix it free of charge

7.2 Repair Refunds

If you are not satisfied with a repair:

  • We will first attempt to rectify the issue
  • If we cannot resolve the problem, a partial or full refund may be offered at our discretion
  • Refunds for repair services are assessed on a case-by-case basis

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account again and wait a few days for processing
  2. Contact your credit card company or bank, as it may take time for the refund to be officially posted
  3. If you've done this and still haven't received your refund, contact us at [email protected]

9. Consumer Rights

This policy does not affect your statutory rights under:

  • Consumer Rights Act 2015
  • Consumer Contracts Regulations 2013
  • Sale of Goods Act 1979 (as amended)

For more information about your consumer rights, visit gov.uk/consumer-protection-rights

10. Contact Us

If you have any questions about our returns policy, please contact us:

Laptop Spares & Repairs LTD
Unit J11 Queensway Market
33 Queensway
London W2 4QJ

Email: [email protected]
Phone: 020 7243 2490