Privacy Policy

1. Introduction

Laptop Spares & Repairs LTD ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website londonscreenrepair.com, use our services, or make purchases from us.

Company Details:

• Company Name: Laptop Spares & Repairs LTD
• Company Number: 11891220
• VAT Number: GB277849144
• Registered Address: Unit J11 Queensway Market, 33 Queensway, London, W2 4QJ
• Data Protection Contact: [email protected]

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following information when you make a purchase, create an account, or contact us:

• Name (first and last name)
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely by our payment providers)
• Device information (for repair services)
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and repair requests
• Communicate with you about your order, repairs, or enquiries
• Send you order confirmations, invoices, and delivery updates
• Provide customer support
• Process payments securely
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud
• Send marketing communications (only with your consent)

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

• Contract: Processing necessary to fulfil your order or provide services
• Legal Obligation: Processing required by law (e.g., tax records)
• Legitimate Interest: Processing for fraud prevention, security, and business improvement
• Consent: Marketing communications and non-essential cookies

5. Payment Information

We accept payments via credit/debit cards and other payment methods. Your payment card details are processed securely by our payment service providers and are never stored on our servers. We use industry-standard encryption and security measures to protect your financial information.

Our payment processing partners include Visa, Mastercard, American Express, and PayPal, all of which are PCI-DSS compliant.

6. Data Sharing and Disclosure

We may share your personal information with:

• Payment Processors: To process your payments securely
• Delivery Partners: To deliver your orders
• IT Service Providers: For website hosting and maintenance
• Professional Advisers: Lawyers, accountants as required
• Regulatory Authorities: When required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy:

• Order data: 7 years (for tax and legal compliance)
• Customer account data: Until you request deletion or account closure
• Marketing preferences: Until you unsubscribe
• Website analytics: 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmission
• Secure password policies
• Regular security assessments
• Access controls and authentication
• Regular data backups

10. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

13. International Transfers

Your data is primarily processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

15. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: www.ico.org.uk
Helpline: 0303 123 1113

16. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us:

Laptop Spares & Repairs LTD
Unit J11 Queensway Market
33 Queensway
London W2 4QJ

Email: [email protected]
Phone: 020 7243 2490